Coronavirus and Remote Support

Pleas read this important update on Coronavirus, and alternative ways in which I can help you over the coming weeks using phone and remote support.

Hand washing is important during the coronavirus pademic

Coronavirus: What I am doing to support you

Last updated 15th March 2020

As the Government signals that self isolation for those over 70 is coming soon, I wanted to reassure my customers about what I am doing, and how I can still help if you have issues over the coming weeks.

Firstly hand washing. I am still currently seeing some customers on a case by case basis. Immediately before and after each visit I am using hand sanitizer gel. I am being equally vigilant when out and about, in order to prevent catching and spreading coronavirus at this time.

Phone Support: I have already started providing phone support to customers, and I am more than happy to continue to do so. So please ring if you have any issues.

Remote Support Using Teamviewer

Teamviewer allows me to see your screen, and, if necessary, take control of it remotely. The app is available for Windows, Mac, Apple, Android and even Windows Phones. This should allow me to continue to fix most of your problems without having to visit.

Teamviewer is easy to use but please remember: use this tool with caution and never allow strangers to take over your computer.

Remote Support on a PC: You can download Teamviewer here, and once that is installed I should be able to see your computer screen and, if necessary, take control of the computer to fix issues.

iPad and iPhone Remote Support:

If you have iOS 12 or later then you can also download the Teamviewer app for iOS.

Android Remote Support:

For android, download Teamviewer for Android, and any recommended add-ons.

So to all my customers: stay safe and healthy, and do not hesitate to pick up the phone if you have issues, as I will be able to help you remotely in the vast majority of cases.